Shipping policy

Shipping Policy

Last updated: November 3, 2026

This Shipping Policy forms part of our Terms of Service. By placing an order, you agree to it.

We ship to addresses within the United States only.
For Alaska, Hawaii, U.S. territories, APO/FPO addresses and P.O. boxes, we may contact you before shipping if additional carrier charges apply. If you do not approve the additional charge, we will cancel and refund the order.

Standard shipping: calculated at checkout based on the items in your order.
Free standard shipping on orders of $149 or more (after discounts, before taxes). This applies to every customer, member or not.
Bulky items: wheelie kit bags, duffle kit bags and full cricket kits ship at a flat $29.99 bulky-item rate and are not eligible for free shipping, even when the order meets a free-shipping minimum. If your order contains bulky and regular items, the bulky rate applies in addition to any standard rate.
Free local pickup is available at our Land O' Lakes, Florida location.
Rates shown at checkout are final for that order. We may change rates and free-shipping thresholds at any time for future orders.

In-stock orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12 PM ET are processed the next business day.
Bats and kits receiving free machine knocking-in and/or laser engraving need extra preparation time and typically ship within 3–7 business days. If you need your bat sooner, tell us in the order notes and we will advise whether the service can be completed in time.
Pre-order, backorder or special-order items ship when stock arrives. Estimated dates are not guaranteed.

We ship with USPS, UPS or another carrier of our choice. Standard delivery is typically 3–7 business days after shipment.
All delivery times are estimates, not guarantees. We are not responsible for carrier delays, weather, holidays, or other events outside our control, and late delivery does not entitle you to a refund of the product or shipping charges.

You are responsible for providing a complete and accurate shipping address. Please check it at checkout.
If a package is returned to us or lost because of an incorrect or incomplete address, or because it was refused or not collected from the carrier, we will reship only after you pay the new shipping charge. If you would rather cancel, we will refund the product price minus the original and return shipping costs and the restocking fee described in our Refund Policy.
Address changes can be requested only before the order ships and are not guaranteed.

Title to, and risk of loss of, products passes to you when we hand the package to the carrier. We will still help you file a claim with the carrier and will act in good faith to resolve any problem.
Once the carrier's tracking shows the package as delivered to the shipping address you provided, HD Cricket Cave is not responsible for packages that are lost or stolen after delivery.
If tracking shows no movement for 7 business days, contact us and we will open an investigation with the carrier. Any replacement or refund is issued once the carrier confirms the package is lost.
Visible shipping damage must be reported within 48 hours of delivery to hdcricketcave@gmail.com, with photos of the product, the outer box and the shipping label. Keep all packaging until the claim is resolved. Claims made after 48 hours, or without photos, may be declined.
For high-value orders, we may require a signature on delivery. We may delay shipping until the order passes fraud review.

Some items are stocked at the HDCC Warehouse rather than in store. These are pickup-only at Land O' Lakes and are usually ready in about 7 days; the product page and checkout show when this applies.
Wait for your "ready for pickup" email before visiting. Bring your order number and a photo ID matching the order name.
Pickup orders are held for 14 days. After that, we may cancel the order and refund it minus any non-refundable payment processing fees.
Please inspect your items at pickup. Items collected in person are treated as delivered and accepted in the condition shown.

Questions about shipping? Email hdcricketcave@gmail.com or call +1 813-647-0678.