Cave Club Program Terms

The Cave Club: Program Terms

Effective: October 20, 2026 · Last updated: November 3, 2026

The Cave Club (the "Program") is the free loyalty program of HD Cricket Cave LLC ("HD Cricket Cave", "HDCC", "we", "us"). These Program Terms apply in addition to our Terms of Service, Returns, Refunds & Bat Care Policy, Shipping Policy and Privacy Policy. By joining, earning or redeeming, you agree to these Program Terms. If they conflict with our Terms of Service on a Program matter, these Program Terms apply.

In short: points, rewards, credits and every member benefit are promotional. They have no cash value, are not property, and can be changed or ended as described below. Bat Breakage Cover is a discretionary member discount, not a warranty or insurance.

1. Joining and eligibility

Membership is free. To join, create an account at hdcricketcave.com or ask us to enroll you at the counter.
Members must be 18 or older and live in the United States. A parent or guardian may hold an account and use it for purchases made for their child. We do not open accounts for, or knowingly collect personal information from, children under 13.
One account per person. Accounts are personal and cannot be shared, combined, sold or transferred, except that we may merge duplicate accounts belonging to the same person.
Business, academy, club and team purchases may be enrolled only under a separate written arrangement with us. Purchases made for resale are not eligible.

2. Earning points

Purchases: 1 point for each $1 of qualifying spend, in store and online. Pro Player members earn 1.25 points per $1 and Legend members earn 1.5 points per $1.
Qualifying spend means the amount you actually pay for eligible products, after discounts, rewards and store credit are applied, and excluding sales tax, shipping, gift cards, services, and products tagged clearance or final sale.
Bonus points: 50 points for joining, 50 points for following @hd_cricket_cave on Instagram (once), 100 points on your birthday each year, and 200 points per qualifying referral (Section 11). Your birthday must be on your account at least 30 days before it to qualify. We do not ask for your birth year.
In store: give your phone number or email at the counter before payment. We may add missed points if you contact us within 30 days of the purchase with your receipt.
Points are added once the order is fulfilled or collected, and referral points after a 7-day hold. We may add a short hold to any order to allow for returns.
Points may be rounded down to a whole number. We may correct any points or rewards credited in error.

3. Redeeming points

Points	Reward
100	$3 off
200	$5 off
500	$15 off
1,000	$30 off

Redeem online from your account, or at the counter. Each redemption creates a single-use code for one order.
Reward codes expire 90 days after they are created. If a code expires unused, the points are returned to your account.
Rewards apply to eligible products only, not to taxes, shipping or gift cards, and the order total cannot go below $0. We may limit rewards to one per order and may exclude certain products or promotions.
Rewards have no cash value and are not gift cards or gift certificates. If an order paid partly with a reward is returned, the reward is not refunded in cash. We may reissue the points at our discretion.

4. Points expiry

Points expire if your account has no earning or redeeming activity for 12 months. Store credit issued by the Program (tier credits and the Willow Dividend) expires on the date stated when it is issued.

5. Tiers

Tier	Qualifying points earned	Points per $1
Net Player	Free on joining	1
Club Player	300	1
Pro Player	800	1.25
Legend	1,500	1.5

Your tier is based on points earned from purchases and Program activities, not points redeemed. You move up automatically when you reach a threshold.
We review tiers each January. We may move a member to the tier that matches the points they earned in the previous 12 months.
Tier-up store credit ($5 Club Player, $10 Pro Player, $20 Legend) is issued once per member per tier. It is not reissued if you drop a tier and qualify again within 12 months.

6. Member benefits

Benefit	Net Player	Club Player	Pro Player	Legend
Free toe guard with each bat bought	No	Yes	Yes	Yes
Size-Up Trade-In credit	No	$20	$30	$40
Bat Breakage Cover	No	No	20% off, 60 days	30% off, 90 days
Willow Dividend	No	No	1%	2%
Engraving	Name	Name and number	Custom logo	Custom design and Legend mark
Member price on Cave Kit bundles	No	Yes	Yes	Yes

Shipping: free standard shipping within the United States applies to every customer, member or not, on orders of $149 or more after discounts and before tax, as set out in our Shipping Policy. There is no separate member shipping threshold. It does not cover the bulky-item rate (kit bags and full kits) or expedited shipping.
Toe guard: one per bat bought at full price, fitted on request. We choose the brand and style.
Knocking-in: free machine knocking-in is included only with bats bought new from HDCC. We do not knock in bats bought elsewhere, as a member benefit or otherwise.
Engraving upgrades: you must have the right to use any logo or design you send. We may decline any design and may simplify it to suit the engraving process.
Cave Kit member pricing and Double Points events run on the dates and terms we announce.
Benefits are for the member's personal use and cannot be transferred, sold or exchanged for cash.

7. Bat Breakage Cover

What it is. Bat Breakage Cover is a discretionary member discount on the purchase of a replacement bat. It is not a warranty, guarantee, insurance policy or service contract. It does not promise that any bat will not crack or break, and it does not change our Returns, Refunds & Bat Care Policy or any manufacturer warranty. Whether a claim is approved is decided by HD Cricket Cave alone. We will act in good faith, but our decision is final.

7.1 Who is eligible

Members at Pro Player or Legend tier both on the date the bat was bought and on the date of the claim.
The bat must have been bought new from HD Cricket Cave, at full price, and linked to your Cave Club account. Bats bought on clearance, sale or final sale, second-hand or trade-in bats, demo bats, bats included in kits or bundles, and replacement bats bought using this Cover are not eligible.

7.2 Claim window

Pro Player: within 60 days of the date you received or collected the bat.
Legend: within 90 days of the date you received or collected the bat.

7.3 What may be considered

Structural damage that we judge to have happened during normal play with good-quality leather cricket balls: a crack through the face or edge that goes into the willow (not just the surface), a split toe, or a broken or separated handle.

7.4 What is not covered

Surface, hairline, finish, sticker, coating or cosmetic marks and cracks, which are normal in willow.
Damage from tennis, taped, rubber, cork, synthetic, incredi or wind balls, bowling machines, cheap or hard practice balls, old or misshapen balls, or wet balls or conditions.
Bats that were not played in as described in our care guide, were not oiled, or were stored in heat, damp or a vehicle.
Toe damage caused by moisture, swelling or tapping the bat on the ground.
Bats that have been shaved, re-handled, repaired, altered, or knocked-in by anyone other than HDCC (unless you can show proper knocking-in to our satisfaction).
Misuse, deliberate damage, accidents not caused by playing a ball (for example dropping, throwing or striking the ground, stumps or equipment), loss or theft.
Bats supplied as "NO SERVICE" are eligible only if you can show they were properly knocked-in before use.

7.5 How to claim

Bring the bat to our Land O' Lakes store, or ship it to us at your cost with your order number, within the claim window. Include photos of the damage and a short description of how it happened.
We inspect the bat and may ask the manufacturer for its view. We aim to respond within 10 business days.
If the bat has a manufacturer warranty that covers the damage, we will first help you claim under that warranty. Bat Breakage Cover does not apply if the manufacturer repairs or replaces the bat.

7.6 The benefit

If approved, you may buy one replacement bat from HDCC at 20% off (Pro Player) or 30% off (Legend) its regular price, within 30 days of approval. The replacement can be any full-price bat in stock. If the replacement costs more than the price you paid for the damaged bat, the discount is calculated on the price you paid for the damaged bat.
The discount applies to the bat price only. It cannot be combined with any other discount, sale price, points reward or promotion on the same bat, and has no cash value.
The damaged bat becomes the property of HDCC once a replacement is bought.

7.7 Limits

One claim per bat, and no more than one approved claim per member in any 12-month period.
A replacement bat bought using this Cover is not itself eligible for the Cover.
We may refuse a claim, ask for more information, or end the Cover for future purchases at any time. Claims for bats bought before a change will be handled under the terms in force when the bat was bought.

8. Size-Up Trade-In

Available to Club Player members and above, for junior bats (up to Harrow size) bought from HDCC that a junior player has outgrown.
The bat must be complete and usable: handle firm, no structural cracks, splits or repairs, as judged by HDCC at the counter.
Credit is $20 (Club Player), $30 (Pro Player) or $40 (Legend). It can be used only in the same transaction, toward a new full-price bat at least one size larger. It has no cash value and any unused balance is lost.
Limit of two trade-ins per member in any 12-month period. Traded-in bats become HDCC property and may be resold.

9. The Willow Dividend

Members who are Pro Player or Legend on December 31 receive store credit of 1% (Pro Player) or 2% (Legend) of their qualifying spend from January 1 to December 31 of that year.
Qualifying spend is calculated as in Section 2, net of returns, refunds and cancellations.
The Dividend is issued as store credit on or around February 1 and expires on April 30 of that year. Amounts are rounded down to the nearest dollar, and amounts under $5 are not issued.
To receive it, you must be an active member in good standing on February 1, and the Program must be running on that date. If the Program ends before February 1, no Dividend will be issued for the previous year.
The Dividend is a promotional credit. It is not interest, a share of profit, a security or a payment, and has no cash value.

10. Youth players, features and recognition

Player of the Week and other features are optional. For anyone under 18, we need a parent or guardian's consent, and we show first name and last initial only.
Performance rewards (for example a bonus for a 50, 100 or five-wicket haul) are based on a scorecard you submit and are judged by HDCC staff who have no role in selecting players for any team, academy or program.
Membership, tier, spending or rewards at HDCC have no connection with, and no influence on, the selection of any player for any team, squad, academy or program.

11. Referrals

Members can share their referral link. A referred friend who has never ordered from us gets $10 off a first order of $50 or more (one use).
The referring member gets 200 points once the friend's order is fulfilled and 7 days have passed without a return or cancellation.
No self-referrals, and no referrals within the same household, address or payment method. Referral links may not be posted on coupon or deal sites or used in paid ads. We may limit referral rewards to 10 per member per year.

12. Returns, cancellations and chargebacks

If you return or cancel a purchase, we deduct the points earned on it, and may adjust your tier and any Dividend. This can make your balance negative, which future points will offset.
If a chargeback or payment dispute is filed on an order, we may remove points and rewards from your account and close it.

13. Fraud and misuse

We may suspend or close an account, cancel points, rewards, credits and benefits, and refuse future membership if we reasonably believe a member has broken these Program Terms, misused the Program, given false information, opened multiple accounts, bought for resale, or acted abusively toward our staff.

14. Changes and ending the Program

We may change earning rates, rewards, tiers, thresholds, benefits and these Program Terms at any time. We will post material changes on this page at least 30 days before they take effect, except where a change is needed to prevent fraud or comply with law.
We may end the Program with at least 30 days' notice on this page and by email to members. Points can be redeemed during the notice period and are cancelled when the Program ends. Store credit already issued remains usable until its stated expiry date.

15. General

Points, rewards and credits are promotional and are not your property. They cannot be sold, transferred, or exchanged for cash, except where required by law.
You are responsible for any taxes on rewards. Void where prohibited.
We are not responsible for technical errors, delays in crediting points, or lost or misdirected communications, and may correct errors when we find them.
The limitation of liability, dispute resolution, arbitration and governing law sections of our Terms of Service apply to the Program.

Program changes

On October 31, 2026 we changed the Size-Up Trade-In credit to $20 (Club Player), $30 (Pro Player) and $40 (Legend), and ended free knocking-in for bats bought elsewhere. Under Section 14, members who joined before October 31, 2026 may use the previous benefits until November 30, 2026.

On November 3, 2026 we replaced the separate member free-shipping thresholds with one threshold for everyone: free standard U.S. shipping on orders of $149 or more.

Contact

HD Cricket Cave LLC · Land O' Lakes, Florida
Email: hdcricketcave@gmail.com · Phone: +1 813-647-0678